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PetCareRx: Products & Services

Pet Care Rx is a website dedicated to selling high quality products that address the health and well being of your pet(s).  Their specialty is the discount prices they offer on medications for pets.  In addition to pet medications, they sell pet food, vitamins, pet living accessories, books, and other pet aids and necessities.  They provide products for the care and maintenance of dogs, cats, fish, birds, reptiles, rabbits, ferrets, chinchillas, guinea pigs, hamsters, and gerbils. 


PetCareRx: Company Background is a mail-order veterinary pharmacy based in Lynbrook, New York. Pet Care Rx is licensed to ship to all 50 states, and offers prescription and non-prescription drugs for pets, as well as an array of pet products. PetCareRx accepts orders for new and transferred prescriptions, as well as orders for prescription refills.  Pet Care RX is a legitimate internet pharmacy and is certified as such when you check with Legit Script.  They have been approved since March 3, 2010 with Legit Script. Legit Script monitors approved internet pharmacies on an ongoing basis and re-reviews compliance with our standards at least quarterly.  Also, The National Association of Board of Pharmacy certifies Pet Care Rx as an accredited Vetrinary Certified Internet Pharmacy

They offer a money saving rewards program for customers.  Customers who create an account with Pet Care Rx get their pet and veterinarian information stored in their account, easy prescription refills, the ability to use auto-shipment (if one chooses), and medication refill reminders.  All orders over $35 get customers rewarded with a $5 off coupon towards their next purchase.  Customers who wish to refer friends to their website will get a reward of $15 off your next purchase if your friend purchases item(s).  Your friend gets $10 off their first purchase made through Pet Care Rx.  The Pet Care Rx Rewards Program features are listed below.

  • One Pet Care Rx Point is earned for every dollar spent
  • Two Pet Care Rx Points are acquired for every dollar spent on prescription medication
  • $3 off future purchases are acquired with every 100 points earned

Customers can contact customer service for Pet Card Rx Monday through Friday from 7 am to 12 midnight.  On Saturday, they can be reached from 9 am to 9 pm, and on Sunday, they can be reached from 9 am to 5 pm.  Their pharmacy hours are Monday through Friday, 9 am to 5 pm.  They are closed on Thanksgiving, Christmas, and New Year's Day.

For assistance, you can also fill out Pet Card Rx's web form with any questions or comments you have.  You can also talk to customer service live through their Live Chat feature.  Pet Care Rx's mailing address is listed below.
52 Merton Avenue
Lynbrook, NY 11563

The video below highlights the beginnings of Pet Care Rx.

PetCareRx: Customer Feedback & Reviews

Customers of Pet Care Rx are satisfied with their prices and the fast arrival of the products they order.  However, customers are not satisfied with Pet Care Rx's customer service.  Pet Care Rx has been extensively reviews on,, and, and across the board, the ratings are all the same as well as the gripes about customer service.  You will see these matters reflected below in Pet Care Rx's BBB rating. 

PetCareRx: Business Credibility & Trustworthiness
Pet Care Rx is not Better Business Bureau (BBB) accredited.  On a scale of A+ to F, The BBB gives Pet Care Rx an F.   The BBB has bestowed this rating on Pet Care Rx for failure to respond to 31 complaints filed against business through The BBB. Some of the issues customers lodged complaints against Pet Care Rx were, 25 advertising issues, 8 billing issues, 8 delivery issues, 8 warranty issues and 37 problems with their products or services. Of all the complaints, 80 were closed with BBB in last 3 years.  Of the 80 complaints, 32 were closed in last 12 months.
PetCareRx: Website Popularity & Google Ranking has an Alexa Traffic Rank of 53,419, worldwide and an Alexa Traffic Rank in The United States of 10,953.  They have 705 sites linking into their website. has a Google Page Rank of 5 out of a possible 10.  
PetCareRx: Social Media Presence

Pet Care Rx has a Facebook with 16,488 likes on their page Pet Care Rx also has a Twitter account with 584 tweets and 544 followers.  They follow 582 other Twitter profiles.  Pet Care Rx does not have a Pinterest account, but several Pinterest profiles have pinned Pet Care Rx products. 

PetCareRx: Website Security & Safety

McAfee Secure Search last tested on September 9, 2012.  They found no significant issues with the site.  On, your personal data is protected against unauthorized use.  Your online order information is protected using Verisign.

PetCareRx: Pricing & Packages

Pet Care Rx has great prices, especially when their items are on sale.  Several online coupon and online deal websites have coupons featured to be used on Pet Care Rx's,, and are included among the sites that have Pet Care Rx coupons and deals listed.

PetCareRx: Shipping Rates & Policies

You must have a street address for delivery. Pet food cannot be shipped to an APO/APE or PO Box, since UPS is used for delivery.  Pet Care Rx ships pet food within the 48 continental states only.  Standard orders are shipped via UPS or USPS. Orders of in-stock, non-prescription items placed before 2 pm EST will usually ship the same day. Please allow 24-48 hours for prescription order processing. You should expect any order shipped via standard shipping to arrive within 3-7 business days. Orders shipping to Hawaii, Alaska, and New Mexico can take up to 10 business days to arrive.  All next and second day shipping orders are shipped via UPS.  Orders with items over 35 lbs. will be shipped by ground shipping at rates based on accumulated weight You can view those figures herePet Care Rx offers free standard shipping on orders over $49.

  • Standard shipping is $5.99
  • Second day shipping is $17.99
  • Next day shipping is $23.99.

Free shipping offers are applied after discounts and Pet Care Rx Points usage, to orders being shipped inside the Continental United States only, and do not apply to orders over 35 lbs.


PetCareRx: Payment Methods Accepted

Pet Care Rx accepts payments using Visa, Mastercard, Discover, and American Express for payment.  In addition, Pet Care Rx also accepts payments for orders on through Paypal

PetCareRx: Returns, Refunds & Exchange Policy

If you need to cancel an order, call Pet Care Rx at (800) 844-1427 as soon as possible. If your order has yet to ship, they can cancel it free of charge.  You can return any product purchased from Pet Care Rx within 30 days of the order date.

When you return products, e-mail Pet Care Rx at, or call them at (800) 844-1427 to obtain a return code.  Products returned should be either unopened or in otherwise new condition to ensure that you're eligible for a full refund.  Pet Care Rx only refunds shipping costs if the return is the result of their error, and the entire order is returned.  Returns on vaccines, medication, or embroidered products are not permitted.  All returns are subject to a 15% restocking fee.  Open or partially used pet food is not accepted for return or refund unless a problem exists with the quality of the product.

If you purchased heart worm preventative from Pet Care Rx, and your pet contracted heart worm while on continuous use of the heart worm preventative on a monthly basis, you may be eligible for treatment reimbursement.  You must provide proof of a negative heart worm test completed within 9 months prior to you starting your medication purchased from Pet Care Rx. They also need confirmation of current heart worm test showing positive results. Upon evaluation of your case, Pet Care Rx will reimburse for the cost of your pets treatment of heart worm. Reimbursement is limited up to $700 per pet.  If your pet becomes infested with fleas and/or ticks while using flea and tick treatment, Pet Care Rx will work with you to provide a one-time alternative to resolve your issue, or refund you for the cost of the treatment you purchased.

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Comments (1)
Ranked #23 in

Apparently, the video I put in this review doesn't work.  I became aware of this after I wrote it.  I apoligize to anyone who wanted to view it :(

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